Privacy Policy

At Snakehive complete transparency and honesty is at the heart of everything we do which includes safeguarding your information.

The information below will keep you updated about how we collect, use and protect your information. By browsing our website you are accepting and consenting to the practices described in this policy.

Our promises

Here are our promises when it comes to your data:

• To protect your data at all costs
• To give you complete control over what information we have
• To only ask for information that we need or to help improve your experience with Snakehive
• To be as open with you as possible about what data we have and what we do with your data (more info below)
• To delete your data when we don't need it anymore
  

Snakehive is committed to ensuring that your privacy is protected at all times. We also aim to communicate as clearly as possible to you about what data we collect and what we do with that data, but if you have any queries or concerns about any of the information provided here please just drop us an email at sales@snakehive.co.uk

What information do we collect, how we use it and why we collect it

We need information from you in order to give you the best customer experience and to be able to process your order with us. We represent the "data controller" who is in charge of deciding what personal data is being collected.

Your name, address and contact details when you make a purchase or sign up for an account.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This information allows us to be able to fulfill your order and respond effectively to any of your queries.

Information about how you browse and interact with our site

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. This is so that we can show you relevant Snakehive adverts as you browse the web. This information will be completely anonymised and may be shared with trusted third parties to enhance your experience.

Any comments or product reviews you may decide to leave

For example if you decide to leave a product review this may show on the site to provide a better experience for future users.

Any contact history you have with Snakehive

When you contact us we need to be able to provide you with effective customer support so you can get the best customer service and support from us.

Your email address if you provide it

Only with your permission, we may send you emails about our store, new products and services, (something you won’t want to miss out on!)

If you enter one of our competitions

We may require your name, email address or social media contact details to be able to contact you regarding the outcome of a competition.

Of course you don’t have to give us any of this information however if you don’t it will limit your ability to interact and purchase from us. We only collect data that will help and improve your buying experience or process your order with Snakehive.

How long do you keep my data?

We promise we’ll only keep it for as long as necessary for the purpose of why it was collected. At the end of this period the data will be deleted completely or made anonymous.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@snakehive.co.uk or mailing us at:
Snakehive, Unit 1, Tillingbourne Court, Dorking Business Park, Dorking, RH4 1HJ

Who do you share my information with?

We will never sell any of your personal data to any third party.

We will only ever share your data with trusted third parties that form an essential part of being able to provide a service to you.

We audit our third party data providers regularly to ensure that your privacy is respected and protected at all times and if we stop using their services we will ensure that any data held by them will be deleted or made anonymous.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

These are the types of categories of companies we share data with to form an essential part of being able to provide our services to you:

• Logistics providers in order to be able to get goods to you, including payment providers, delivery companies and fulfillment services
• Professional service providers including advertising partners and website hosts
• Fraud prevention companies

What steps do we take to protect your data?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We secure access to all transactional areas of our websites and apps using ‘https’ technology

Access to your personal data is password-protected, and sensitive data (such as payment card information ) is secured by Stripe Payments Europe ltd. We agree that at all times you shall be compliant with applicable Payment Card Industry Data Security Standards (“PCI-DSS”) and the Payment Application Data Security Standards (“PA-DSS”).

We have a detailed process in place to regularly monitor for threats of attack and any vulnerabilities.

Where is my data processed?

At any time data may be processed both inside and outside of the EEA. However if we process your data outside of the EEA we have processes in place to ensure the data receives the same protection as it would as if it were processed within the EEA.

What are my rights?

• The right to be informed about the personal data we hold about you and how it is being used. (as set out in this policy)
• The right to be given access to the personal data we hold about you.
• The right to correct any inaccurate personal information we hold about you.
• The right to request that we delete your data or stop processing it
• The right to stop any consent based processing of your data once you withdraw that consent.
• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to object to your personal data being used. (For example for direct marketing purposes)

If you want to exercise any of your rights or have a question or complaint please just contact us at sales@snakehive.co.uk

How can i stop my data being used for direct marketing purposes?

Simply click unsubscribe from any us our email communications or contact through the below methods below to let us know your preferences have changed

Cookies

We use cookies when you visit our site. A cookies is a small file that is download to your device when you visit a website. This contains information about the your interaction and usage of our website, allowing the website to recognise a user and provide them with a tailored experience. By using our site, you agree to us and our trusted third parties to place these sorts of cookies on your device and accessing them when you visit the site again in the future.

You do not need to have cookies enabled to be able to order from our website, but having them enabled allows for a better website experience.

Age of Consent

This website is not intended for children and we do not knowingly collect data relating to children.

How to contact us

1. Drop us an email at sales@snakehive.co.uk
2. Write to us at:Radstow Group Ltd, Unit 1, Tillingbourne Court, Dorking Business Park, Dorking, Surrey, RH4 1HJ, United King