If you have any questions, you’ve come to the right place!
Here are our most commonly asked questions, but if you have a new one then fire away. We will aim to answer all queries within 24 hours (except for weekends, when we’ll be chilling with the rest of you!)
Need help?
Frequently Asked Questions
Cancellations, Exchanges, And Refunds
Unfortunately, we are unable to take payments over the phone. But if you need help with paying online, we’d be happy to walk you through the process. Simply give us a call.
If you’ve had a quick rethink, we may be able to action an amendment or cancellation, provided you inform us before dispatch. Please get in touch
Before confirming an order, please check it carefully as some phone models have similar names. Our phone cases are designed with your phone model in mind, so they are not transferable with other models. We will be happy to exchange an incorrect item for the right one upon safe return to us. Please get in contact with our customer service team at sales@snakehive.co.uk for returns instructions.
In this case, we’ll happily send out the correct item to you. Please let our Customer Services Team know and they will be able to get this sorted for you.
We offer a no-quibble money-back guarantee on all unwanted items returned to us within 30 days* in an unused condition.
Please contact us if you have any questions at all!
Postage & Delivery
All of our delivery and shipping information is clearly displayed at checkout, if you would like more information on the services we offer you can find this on our delivery page.
Want to receive your order even faster? We also offer faster shipping options at an additional cost. Please view our delivery page for more information on this!
Don’t panic, it’s probably on the way! If for any reason your order does not arrive within this timeframe please get in touch.
All of our shipping options are displayed at the checkout. Or if you would like to see all the countries that we are able to ship to, please view our Delivery Page for more information. We also have the following websites for overseas customers:
Business Customers
Absolutely! We currently supply a range of small to medium companies with accessories. If you are interested in placing a bulk order for your company or would like to become a wholesaler then please do contact us.
Yes, we can enclose a VAT invoice with all business orders on request. Our VAT number is: 167386667 and Company Registration Number is: 8246737