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Returns Information

We want you to have a stress free festive season this year; to make this happen we have extended our returns policy until the 31st January 2025 for any orders placed between the 19th November - 24th December 2024. For any purchases made after the 24th December, our standard 30 day returns window applies.

We hope you love your Snakehive products, but if, in the odd event you don't, we have a no-quibble money-back guarantee on items returned to us within 30 days of purchase in an unused and resalable condition.

Please contact our Customer Care team at sales@snakehive.co.uk so that we can provide you with the correct returns address and instructions.

You will need to send your item(s) to one of our returns centres in the EU, and email us proof of paid return postage so that we can process your refund/exchange.

We are unable to refund any extra postage costs paid at the time of placing your order, for any unwanted/incorrectly ordered items.
If your item is defective, please contact us at sales@snakehive.co.uk with photographs of the defect and your order number, and our friendly customer service team will be able to help.

If you still want to chat about returns, please contact us at sales@snakehive.co.uk and we’ll endeavour to be our smiley selves and help!

Tempered glass returns policy

On first inspection, please check tempered glass product for any manufacturing defects. In the unlikely event that the tempered glass product has been dispatched with manufacturing defects please provide Snakehive customer service with photo evidence to help us determine if refund is possible. This will help speed up the claim’s status.

A refund/ exchange may be provided if the following are true; you have provided info/pictures of the product in question, you made claim immediately or within 3 days of products arrival, user error was not at fault. Such defects are defined as any; imperfections or flaws that are produced by a manufacturing error, items that peel off, come off, do not stick, break without reason or any impact.

Sadly, No refunds or exchanges are accepted if user error is at fault. If Tempered Glass breaks during installation we cannot accept refunds or exchanges as product quality may have been compromised. This policy is in place to ensure we maintain our high quality standards and quality controls. It is important to note that the tempered glass screen protector may break if dropped and therefore should be used with care.

Shipping

At Snakehive, we offer speedy & free shipping on all orders over 45€ to most countries within the European Union. All orders placed on this website will be processed and dispatched within 1-3 working days, depending on your location. Our standard shipping option usually takes between 3-5 working days.

Warranty & Returns

For peace of mind, we offer a no-quibble, money back guarantee on this product if returned to us within 30 days of purchase, in an unused condition. You can find more information about our warranty in the website footer.